General

Takara guarantees its equipment to be made of first-class material, free from defects in material or workmanship to the original purchaser under normal use and to perform the service for which they are intended in a thoroughly reliable and efficient manner, when properly installed by a licensed professional.

Warranty will be void in the case of misuse, abuse, tampering, accident, or mishandling or installation and service by someone other than a licensed/authorized professional.

Subject to warranty

• During warranty period, Takara will, at its option, repair or replace part or parts which prove to be
• Warranty applies only to original purchasers installed by a licensed professional, under normal
• No claim will be allowed for labour, freight, travel or other incidental costs.
• The equipment warranty covers equipment only and Takara shall not be liable for damage or tangible / intangible loss to any person, property or

Exemption from warranty

Items exempted from warranty include, but not limited to ;

• Normal wear and tear items and regular service items including, not limited to Regular service parts such as hoses, strainers, drain parts, plastic covers, hood, neck cushions, taps, nozzles, head caps, cape
• Color fade, stain, rust, damage, bent or dent on
• Any damage caused by cleaner, spray, foam or liquid
• Any damage caused by snow melting

 

Warranty Period

Warranty period is one (1) year for equipment after the sale to the customer. Some parts have different warranty
periods as below. (*3)

(A) Parts for Chairs
Hydraulic pump of manual chair bases(*1)	10 years
Hydraulic parts of motorized bases (*1,2)	10 years
Manual recline mechanism	5 years
Upholstered Parts (Standard material)	1 year
Parts other than the above	1 year
(B) Parts for Processors/Driers
Motor of Rollerball Processors	5 years
Motor of Gemini Drier	5 years
Hood of Gemini Drier	3 years
Parts other than the above	1 year
(C) Parts for Backwash units and Bowls
Chair section of Backwash units	See (A)
Marble, Fibreglass or Acrylic bowls	3 years
Majolica Porto bowls	1 year
Fixtures of bowls	1 year
(D) Millwork
Millwork	1 year
(E) Replacement parts
Replacement parts	90 days

(*1) External covers, base plate, surface of any parts are not subject to 10 year warranty.
(*2) Motor, solenoid and high pressure hoses are subject to 10 year warranty.
(*3) Freight of shipment of replacement parts to and from the dealer will be covered for within 1 year after the sale.

 

Return of parts under warranty

 

Policy of ordering parts for warranty

Takara does not ship out any parts without a written purchase order. In order to obtain a replacement part, a faxed, emailed or mailed dealer purchase order for the required part is needed. The defective part can then be returned to Takara with valid RMA number for credit.

Received items that are not deemed defective after testing by Takara will be returned to you, and will expect the new part to be returned to us for credit using the same
guideline below.

In order to return a defective part to Takara for credit or replacement under warranty, you must :

• Determine if the part is in fact under warranty.
• Contact Takara rep to obtain Return Good Authorization Form and fill it out and return it to Takara.
• Shipment of item to Takara without proper documentation will be refused.

In order to obtain a credit promptly you will need :

• Return Good Authorization form authorized by Takara.
• Takara Invoice for the replaced item or part.
• Proof of warranty, such as the original dealer sales invoice for the piece of equipment with the install date and serial number.
• If possible, the original Belmont invoice to the dealer for the equipment.
• Your explanation and request in writing why the item was deemed defective and under warranty, and reference to the above invoices.

Return of goods outside the scope of warranty

• Items can only be returned with mutual agreement from Takara.
• Any item with marked special order, custom order and any order with color selection (chairs and bowls except for promotional models) cannot be returned.
• Returnable items which are over stock, not required ordered in error, customer changing mind etc. which are not Takara’s error are subject minimum 25% restocking charge. Minimum retail price for the return in this case is $50.
• Cases where Belmont made the error will be treated same as warranty without restocking charge.

 

Repair Policy

As mentioned prior, after-sale service is the responsibility of the dealer. If the customer or dealer wants to bring in the equipment or parts for repair to Takara ;

• Contact Takara for prior agreement to bring in the goods.
• After bringing the chair to Takara, Takara will schedule a service inspection. Inspection charge may apply depending on the time consumed. In addition, Takara will present a quote and lead time to the dealer.
• Upon agreement and PO from the dealer, Takara will repair the goods and charge for labour and parts.
• Freight of goods are customer’s or dealer’s responsibility.

 

No person is authorized to change any of the terms and conditions above.